Privacy policy

Last updated: October 22, 2026

Verre (“we”, “us”) operates this store and website, which is powered by Shopify. This policy explains how we collect, use, and share your personal information when you visit our website, place an order, or contact us. By using our website, you agree to this policy.

What we collect

Contact details: your name, phone number, email, and delivery address.
Order information: the items you view, add to your cart, order, cancel, or report a problem with.
Messages: what you send us on WhatsApp, Instagram, or email.
Device and usage information: your IP address, browser, device type, and how you use the website, collected through cookies and similar tools.

Orders are currently paid in cash on delivery, so we don’t collect card details on our website. If we add online payment later, payments will be handled by the payment provider.

How we use it

To confirm, prepare, and deliver your order, and to contact you about it.
To provide support and handle cancellations, exchanges, and problems with orders.
To prevent fake orders and fraud, including keeping a record of orders that were refused or not answered.
To improve our website and your shopping experience.
To send you offers, news, and updates by email or WhatsApp, only if you agree. You can opt out at any time.
To comply with the law.

Advertising

We use tools such as the Meta Pixel and similar technologies to understand how people use our website and to show you relevant ads on Facebook and Instagram. These tools use cookies and may collect information about your activity on our website. You can control ad settings in your Facebook and Instagram accounts and manage cookies in your browser.

Who we share it with

We don’t sell your personal information. We share it only with:

Shopify and other service providers that help us run the store (hosting, analytics, communication tools).
Advertising platforms such as Meta, as described above.
Our own delivery drivers, who receive your name, phone number, and address to deliver your order.
Authorities, when the law requires it.

Your information may be stored or processed outside Lebanon by Shopify and our other providers. To learn how Shopify uses your information, visit https://privacy.shopify.com/en.

Age

Our services are for customers aged 18 and over. We don’t knowingly collect information from anyone under 18. If you believe a child has given us information, contact us and we’ll delete it.

Security and retention

We take reasonable steps to protect your information, but no system is perfectly secure. We keep your information as long as needed to process orders, handle disputes, prevent fraud, and meet legal obligations, then delete or anonymize it.

Your choices

You can ask to see, correct, or delete the information we hold about you, or stop receiving marketing, by messaging us on WhatsApp or emailing us. We may need to verify your identity first, and we may keep information we’re required or permitted to keep (for example, a record of refused orders to prevent fraud).