Refund policy

Last updated: October 22, 2026

Returns, Exchanges and Cancellations

Cancellations

You can cancel your order within 1 hour of placing it by messaging us on WhatsApp at +961 76364113 or emailing contact@verrelb.com. After that, your order enters processing and may no longer be cancelled. Every order is confirmed with you by WhatsApp or phone before it ships. If we can't reach you, the order may be cancelled.

Inspect before you pay

Please open and inspect your order in front of our driver before paying. Once you have inspected, accepted, and paid for your order, we don't offer returns or refunds for change of mind.

Problems with your order

If your item is defective, damaged, the wrong item, or doesn't match its description, message us within 24 hours of delivery with clear photos or a short video. The item must be unused and in its original packaging. Reports made after 24 hours may not be accepted. If you have a concern about an item's authenticity, contact us within the same period.

Replacements and refunds

If we confirm the problem, we will replace the item first. If a replacement isn't available, we'll offer a refund by Whish Money or OMT transfer, or store credit if you prefer. If the item needs to come back to us, we'll arrange it with you.

Exchanges

If your order is still on its way, we may be able to change the variant (such as size or color), subject to availability. Message us as soon as possible. Once an order has been delivered, we can't offer exchanges. Not sure about your size? Message us on WhatsApp before ordering.