Shipping policy

Last updated: October 22, 2026

Thank you for shopping with Verre. This policy explains how we deliver your order, what it costs, and what to expect.

Order confirmation

Every order is confirmed with you by WhatsApp or phone before it ships. Your order is processed once we’ve confirmed it. If we can’t reach you, or you don’t reply within 24 hours of our confirmation message, the order may be cancelled.

Delivery areas

We deliver across Lebanon. Delivery availability and timing may vary by area depending on conditions on the day. If we can’t deliver to your area at the time, we’ll tell you when we confirm your order, and you can choose to wait, change the address, or cancel at no cost.

Delivery time

Delivery usually takes 3 to 5 days from the time we confirm your order. Weekends are included, and public holidays may add time. Remote areas may take longer. These times are estimates, not guarantees, and may be affected by events outside our control.

Delivery fees

Inside Beirut: $3
Outside Beirut: $5
Orders over $100: free delivery

The delivery fee is shown at checkout and included in your total.

How delivery works

Orders are delivered by our own drivers. Please keep your phone on and reachable on the delivery days so the driver can contact you. Payment is currently cash on delivery, in USD or in LBP at the rate we confirm with you on WhatsApp before dispatch.
Please open and inspect your order in front of the driver before paying. If something is wrong, tell the driver and contact us right away.

If you refuse or can’t be reached

If you refuse an order without a valid reason or can’t be reached, the order is cancelled with no penalty. For your next order we may require a deposit or decline it, and after repeated refusals we may block you from ordering.

Address accuracy

Please check your delivery address and phone number at checkout. If you need to correct them, message us on WhatsApp as soon as possible. Incorrect details may delay or cancel your order.

Changes and cancellations

You can cancel within 1 hour of placing your order by messaging us on WhatsApp at +961 76364113 or emailing contact@verrelb.com. If your order is still on its way to you, we may be able to change the variant (such as size or color), subject to availability. Contact us as soon as possible. Once an order has been delivered, we can’t offer exchanges.
Because payment is made on delivery, no money is charged for cancelled orders.

Lost, damaged or delayed orders

If your order is lost or damaged because of us, we’ll replace it or refund you after a quick review. If your order is delayed, message us and we’ll update you. See our Returns policy for problems found after delivery.